Refund policy

We want you to be happy with your purchase. If you are not, you can return it within 30 days of delivery.

30-day returns

  • You have 30 days from the delivery date to request a return.
  • The item must be unused or lightly used, complete, and in its original packaging with all accessories (controller, cables, manual).
  • Return shipping is paid by the customer, unless the item arrived damaged, defective, or wrong.
  • There is no restocking fee.

How to start a return

  1. Email us at support.redshift@gmail.com with your order number and the reason for the return.
  2. We reply within 1 business day with a return authorization and the return address.
  3. Ship the item back with a tracking number. Please do not send items back without contacting us first, because we cannot process them.

Refunds

Once we receive and inspect your return, we refund the purchase price to your original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund.

Damaged, defective, or wrong items

If your item arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We will send a replacement or issue a full refund, including return shipping.

Warranty

Every device comes with a 12-month warranty against manufacturing defects. It does not cover damage from misuse, drops, liquids, or unauthorized repairs. To make a claim, email us with your order number and a description of the problem.

Non-returnable items

Items that are visibly worn out, damaged by the customer, or missing parts cannot be returned for a refund.