Last updated: September 23, 2026
We want you to be happy with your purchase. If you are not, you can return it within 30 days of delivery.
30-day returns
- You have 30 days from the delivery date to request a return.
- The item must be unused or lightly used, complete, and in its original packaging with all accessories (controller, cables, manual).
- Return shipping is paid by the customer, unless the item arrived damaged, defective, or wrong.
- There is no restocking fee.
How to start a return
- Email us at support.redshift@gmail.com with your order number and the reason for the return.
- We will reply within 1 business day with a return authorization and the return address.
- Ship the item back with a tracking number. Please do not send items back without contacting us first, because we cannot process them.
Refunds
Once we receive and inspect your return, we will refund the purchase price to your original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund. Original shipping was free, so there is nothing to refund on shipping.
Damaged, defective, or wrong items
If your item arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We will send a replacement or issue a full refund, including return shipping.
12-Month Limited Warranty
Who is covered: the original purchaser of a device bought from RedShift.
What is covered: defects in materials and workmanship under normal household use for 12 months from the delivery date.
What we will do: at our option, repair or replace the defective device, or refund the purchase price. We pay the shipping for warranty replacements.
What is not covered: damage caused by misuse, accidents, drops, liquids, unauthorized repairs or modifications, and normal wear of the strap and lining.
How to make a claim: email support.redshift@gmail.com with your order number, a description of the problem, and a photo or short video. We reply within 1 business day.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It does not limit any rights you have under applicable consumer protection law.
Non-returnable items
Items that are visibly worn out, damaged by the customer, or missing parts cannot be returned for a refund.
Questions
Email support.redshift@gmail.com. We reply within 1 business day.